Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $134 per night with includes Internet, Wellness Facilities, Fireplace/Heating, Guest Services, Entertainment, Business Services, Breakfast, Laundry, Air Conditioner, Parking, Accessibility, Transportation/Shuttle, Designated Smoking Area, Bar, Security/Safety, Restaurant, Toiletries, Child Friendly, Pool, Wheelchair Accessible, Private Pool, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.5 (550 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Sofitel Hangzhou Westlake is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Toiletries, Child Friendly, Pool, and several others. This is a 5 star rated property and has over 550 reviews with the average score of 8.5 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Hangzhou Westlake in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Hangzhou Westlake”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Kids' meals

Special diet meals (on request)

Fruit

Restaurant

Wine/Champagne

Parking

Parking garage

Free parking

Parking on site

Parking

Private Parking

Accessibility

Wheelchair accessible

Raised toilet

Bathroom emergency cord

Toilet with grab rails

Activities

Indoor pool

Happy hour

Steam room

Locker rooms

Indoor pool (year-round)

Sauna

Fitness center

Fitness

General

Elevator

Safe

Facilities for disabled guests

Adults only

Heating

Non-smoking rooms

Designated smoking area

Air conditioning

Guest Services

Dry cleaning

Car rental

Private check-in/out

Tour desk

ATM on site

Business center

Ironing service

Laundry

Daily housekeeping

Baggage storage

Currency exchange

Lockers

Fax/Photocopying

24-hour front desk

Room service

Meeting/Banquet facilities

Concierge

Express check-in/out

Invoice provided

Internet

Internet

Outdoors

Sun deck

Outdoor furniture

Terrace

Security/Safety

Fire extinguishers

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Delivered food covered securely

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

First aid kits available

Thermometers for guests provided by property

Access to healthcare professionals

Process in place to check health of guests

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Cashless payment available

Physical distancing rules followed

Spa

Heated pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please kindly note that the spa is currently unavailable. in the event of the club lounge being closed, reservations including club benefits may be enjoyed at the lobby bar on the first floor. thank you for your understanding.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Mislia

Feb 2, 2026 08:00:00 AM

Review Score: 8

Singapore

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: The staff was very friendly and helpful. Assisted us with the purchase of a new luggage and accommodated most of our requests. The laundry service was also good.

Negative: * Smoke smell along the corridor and lift lobby.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table Accessibility Roll-in shower, Adapted bath, Entire unit wheelchair accessible, Accessible by elevator, Raised toilet, Toilet with grab rails, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table, Coffee machine Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary evening snacks and drinks in the executive lounge, Concierge services, Free gym access, Free newspapers and magazines in the executive lounge
Junior Suite - Open-plan studio design Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Fruit Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Alarm clock, Linens, Walk-in closet View City view, View Kitchen Electric kettle, Wine glasses, Dining table, Coffee machine Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary evening snacks and drinks in the executive lounge, Concierge services, Free gym access, Free newspapers and magazines in the executive lounge
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area View City view, View Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Interconnecting room(s) available, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area View Quiet street view, City view, View Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table Accessibility Adapted bath, Accessible by elevator, Shower chair, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table, Coffee machine View City view Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary evening snacks and drinks in the executive lounge, Concierge services, Free gym access, Free newspapers and magazines in the executive lounge
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Shower cap, Bathrobe, Toilet, Shower, Shampoo, Toilet paper, Toothbrush, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Mosquito net, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Desk, Sitting area View City view, View Bedroom Childrens' cribs, Alarm clock, Linens, Wardrobe or closet Kitchen Electric kettle, Wine glasses, Dining table Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Fruit Bathroom Bathtub or shower, Body soap, Hairdryer, Slippers, Free toiletries, Private bathroom, Towels, Bathtub, Spa tub, Shower cap, Bathrobe, Toilet, Shower, Toilet paper, Walk-in shower General Iron, Safe, Smoke Alarm, Trash cans, Ironing facilities, Carpeted, Tile/Marble floor, Suit press, Key card access, Fire extinguisher, Air conditioning Media & Technology Cable channels, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV, TV Activities Hot tub Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Alarm clock, Linens, Walk-in closet View City view, View Services Executive lounge access, Wake-up service Kitchen Electric kettle, Wine glasses, Dining table, Coffee machine Outdoors Terrace Accessibility Adapted bath, Accessible by elevator, Raised toilet, Upper floors accessible by elevator Room Amenities Fold-up bed, Socket near the bed, Feather pillow, Non-feather pillow, Clothes rack, Pajamas, Adapter Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Complimentary access to conference room/business areas, Complimentary evening snacks and drinks in the executive lounge, Concierge services, Free gym access, Free newspapers and magazines in the executive lounge
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bathtub, Shower cap, Shampoo, Toilet, Shower, Toilet paper, Toothbrush Media & Technology Satellite channels, TV, Cable channels, Telephone General Fire extinguisher, Smoke Alarm, Trash cans, Air conditioning Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bathtub, Shower cap, Shampoo, Toilet, Shower, Toilet paper, Toothbrush Media & Technology Satellite channels, TV, Telephone General Fire extinguisher, Smoke Alarm, Trash cans, Air conditioning Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Bathtub or shower, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bathtub, Shower cap, Shampoo, Toilet, Shower, Toilet paper, Toothbrush Media & Technology Satellite channels, TV, Telephone General Fire extinguisher, Smoke Alarm, Trash cans, Air conditioning Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed

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9.9 (20 Reviews)

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Cheng Zhai

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Sofitel Hangzhou Westlake | Hotel in Hangzhou

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Hotel in Shangcheng, Hangzhou

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility