Is this Grand Hyatt Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Hyatt Hangzhou have a swimming pool?

Yes, this Grand Hyatt Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hyatt Hangzhou?

Best-rates for the Grand Hyatt Hangzhou starts from $198 per night with includes Breakfast, Internet, Accessibility, Restaurant, Guest Services, Bar, Laundry, Bedding/Linens, Wellness Facilities, Spa, Toiletries, Air Conditioner, Wheelchair Accessible, Security/Safety, Child Friendly, Hot Tub, Kitchen, Parking, Pool, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Hyatt Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hyatt Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hyatt Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, the Grand Hyatt Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hyatt Hangzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Hyatt Hangzhou | Hotel in Hangzhou

| 8.6 (453 Reviews) | 1 Bathroom

Hotel in Shangcheng, Hangzhou

Luxury hotel with 5 restaurants, steps from West Lake
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Bathrobes

Separate bathtub and shower

Hair dryer

Towels

Deep soaking bathtub

Private bathroom

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Premium bedding

Bed sheets

Safe

Desk

Free newspapers

Iron/ironing board (on request)

Slippers

Turndown service

Connecting rooms available

Breakfast

1 bar

24-hour room service

5 restaurants and 1 coffee shop/cafe

Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 198 per person

Refrigerator

Minibar

Free bottled water

Espresso maker

Parking

Limo/town car service

Airport shuttle on request

Train station pick-up shuttle (surcharge)

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Height restrictions apply for onsite parking

Accessibility

Wheelchair-accessible registration desk

Wheelchair-accessible concierge desk

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible business center

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Activities

Hiking/biking trails

Bicycle rentals

Sauna

Full-service spa

Fitness center

Indoor pool

Steam room

Entertainment

LCD TV

Satellite channels

General

Conference center

Meeting room

Business center

Ballroom

Front-desk safe

Gift shop/newsstand

ATM/banking services

Vending machine

Elevator

Free newspapers in lobby

Banquet hall

Chinese (Mandarin)

English

Smoke-free property

Guest Services

Free cribs/infant beds

Indoor pool

Rollaway/extra beds (surcharge)

Laundry facilities

Refrigerator

Porter/bellhop

Daily housekeeping

Wedding services

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Hair salon

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

Spa

Massage/treatment rooms

Hot tub

Body scrubs

Spa open daily

Aromatherapy

Body treatments

Body wraps

Manicures and pedicures

Massage - Swedish

11 treatment rooms

Reflexology

Massage - sports

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for cny 288.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 198 per person airport shuttle fee: cny 550 per vehicle (one way) rollaway bed fee: cny 288.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of gbac star (hyatt) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

RAY

Jan 4, 2026 04:44:11 AM

Review Score: 10

Summary: This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed Room Size: 366 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, Ping - 10
Grand, Suite, 1 King Bed Room Size: 614 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 614, Ping - 17, Square meters - 57, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 2 Twin Beds Room Size: 366 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Extra bed count 1, Square meters - 34, Bed count minimum 2, Ping - 10, Bed count maximum 2
Club Room, 2 Twin Beds (Club Access) Room Size: 388 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Tent, 1 King Bed (CAMP IN GARDEN) Room Size: 388 square feet m² 1 King Bed	General Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Club Room, 1 King Bed, Lake View Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 36, Square feet - 388, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10.90
Club Room, 2 Twin Beds, Lake View Room Size: 388 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 2 Twin Beds, Garden View Room Size: 388 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Room, 1 King Bed, Lake View Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 2 Twin Beds, Lake View Room Size: 388 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Grand Premium Suite Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Number of bedrooms - 0, Square meters - 60, Ping - 18, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Club Room, 1 King Bed (Club Access) Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10.90
Room, 1 King Bed, Garden View Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 11, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Furnished balcony